Returns & Exchanges
Any item(s) to be returned, exchanged or refunded on must be sent back at the buyer's expense within 30 days of purchase. The original purchase order number will be required to confirm proof of purchase, and that your order falls within the 30 day time frame. If your items are greater than $50 we recommend the purchase of shipping insurance as we cannot guarantee a refund if the package is lost or damaged during transit. Depending on the product please take note to our specific terms and conditions surrounding them as some products will not be accepted for return, exchange or refund as their sales could be final depending on the terms of specific products. The original orders paid shipping cost will not be refunded as the delivery was successful. ONLY the physical items themselves will be accepted. Once we have received your package, please allow 3 to 5 Business days for processing / inspection. If we deem the product submitted for exchange or return is no longer in sellable condition (broken, damaged, chipped, stained, or contains odor.) your request may be denied, and product returned back to you or disposed of properly. Once 30 Days has passed you retain full ownership of your product(s) purchased from this site.
Return / Exchange / Refund Address:
The Finicky Filly: Returns Dept.
303 King St
Charleston, SC 29401
Please provide tracking information via our contact form ASAP so that we can process your return in a timely manner as our PO Box is only examined for undelivered products on the 1st of every month.
We make no guarantees that the items needed for replacement or exchange will be in stock by the time we receive your exchange. All items are based on a first come first serve basis. Items must be returned to us in their original condition in the original box and packaging they were mailed in. Shipment fees are not refundable and the return shipping cost is your responsibility. We highly recommend purchasing insurance through the carrier if you plan on returning any items, and provide us with any and all tracking information.